Winlandia Privacy Policy

We at Winlandia take your privacy seriously and are committed to protecting the personal data you share with us when you register, log in, deposit, play or withdraw on our platform. This Winlandia Casino privacy policy explains what information we collect, why we collect it, how we use it, and the choices and rights available to you. By creating an account with Winlandia Casino, you agree to the practices described below.

Who We Are

Winlandia is a brand of Winlandia Marketing OU, operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with its registered office at Office 1/5297 Level G, Quantum House, 75 Abate Rigord Street, Ta'Xbiex XBX 1120, Malta. On our UK site, payment processing agent services for deposits and withdrawals are provided by Skill On Net Limited, Reg. No. 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT, United Kingdom. We operate winlandia.co.uk under a licence from the Gambling Commission of Great Britain (account number 39326) and winlandia.com under a licence from the Malta Gaming Authority (MGA/CRP/171/2009/01). We act as the data controller for the personal information you provide to us.

Information We Collect

When you register at Winlandia, use our services, or complete a winlandia login, we collect several categories of information necessary to open and manage your account.

• We collect identity data such as your full name, date of birth, address and government-issued identification when you register and during verification checks.
• We collect contact data including your email address and phone number, used for account communications and to send you your winlandia bonus updates and promotional offers where you have opted in.
• We collect financial data related to your winlandia deposit and winlandia withdrawal transactions, including payment method details, transaction amounts and timestamps.
• We collect technical data such as your IP address, device identifiers, browser type and operating system whenever you access our online casino Winlandia, including through our winlandia casino app or winlandia app download on mobile devices.
• We collect gameplay data, including which winlandia slots and winlandia live casino games you play, your betting patterns, session duration and wagering history relating to any winlandia casino bonus or winlandia free spins you have claimed.
• We collect communications data when you contact our support team via live chat or e-mail, including the content of those exchanges.

How We Use Your Information

Our purpose in collecting your data is to provide, secure and improve our services. We use your information to verify your identity and age, to process your winlandia deposit and winlandia withdrawal requests, to prevent fraud and money laundering, and to comply with our licensing obligations under UK and Maltese gambling law. We also use your data to manage your participation in our loyalty programme, VIP Club, tournaments, Drops & Wins promotions and Pragmatic Missions, and to apply any winlandia promo code, winlandia bonus code or winlandia no deposit bonus codes you redeem. Where you have given consent, we use your contact details to send you marketing communications about our winlandia welcome bonus, winlandia casino free spins and other winlandia bonuses. You may withdraw this consent at any time through your account settings or by contacting us directly.

Cookies and Similar Technologies

We use cookies and similar tracking technologies on our website and within our winlandia casino app to remember your preferences, keep you signed in, analyse traffic and personalise the content and offers we show you, including tailored winlandia casino welcome bonus messaging. You can control cookie settings through your browser, although disabling certain cookies may affect the functionality of our site. Further detail is available in our separate cookies policy.

How We Share Your Information

We do not sell your personal data. We may share information with trusted third parties who help us operate our business, including payment processors handling your winlandia deposit and cashout requests, identity verification providers, regulatory bodies such as the Gambling Commission and the Malta Gaming Authority, our alternative dispute resolution provider eCOGRA, and our RNG certification partner iTech Labs. We may also disclose data where required by law, court order, or to protect our rights, property or safety, and those of our players.

International Data Transfers

As we operate across the United Kingdom and internationally with a Nordic focus, your data may be transferred and processed outside your country of residence, including to Malta and the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place, consistent with UK GDPR and EU data protection standards.

Data Security

We employ technical and organisational measures, including encryption and secure servers, to protect your personal data from unauthorised access, alteration, disclosure or destruction. Access to your account information is restricted to authorised personnel who need it to perform their duties, such as verifying deposits, processing withdrawal requests, or supporting VIP Club account reviews.

Data Retention

We retain your personal data for as long as your account remains active and for a further period thereafter as required by applicable gambling regulations, anti-money laundering laws, and to resolve any disputes. Financial records relating to your winlandia withdrawal time and transaction history are typically retained for a minimum period set by our regulators, after which the data is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data, to object to certain processing, and to request a copy of your data in a portable format. You may also lodge a complaint with the relevant supervisory authority. To exercise any of these rights, please contact our data protection team.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to direct marketing communications at any time.

Restricted Persons and Age Verification

We only permit players from Great Britain to register on our UK site, and we restrict access from a defined list of countries on our international site. We require all players to be of legal gambling age, and we verify identity and residency information as part of our account registration and ongoing compliance checks before you can access any online casino Winlandia service, including our welcome offer or any winlandia 50 free spins promotion.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or regulatory guidance. We encourage you to review this page periodically. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your data protection rights, please contact our data protection officer at dpo@winlandia.co.uk. For general enquiries, including questions about your winlandia casino bonus, winlandia register process or account support, please reach our customer service team at support@winlandia.com, available via live chat 24/7.